We hope you and your dog are happy with your order – but if not, don’t worry. You have 30 days from the date of delivery to return or exchange your items.

You can easily create a return or exchange through our return portal here:
👉 https://returns.reversio.io/staey.com

There you can:

• Choose to return or exchange an item

• Download a return label

• Track the return process

Prefer to return the item yourself?
No problem – you're also welcome to send your return to:

Luksushund ApS / Staey
Langebjerg 3
4000 Roskilde
Denmark

Please remember to include your order number inside the package to help us process your return quickly.

If you have any questions, feel free to reach out to our customer care team – we’re here to help 🐶💬