Returns & Exchanges

We hope you and your dog are happy with your order – but if not, don’t worry. We offer a 30-day Right to Cancel. This means you have 30 days to cancel your order and an additional 14 days to return the goods after notifying us of your cancellation.

Use or self service platform here: https://www.returnflows.com/en/staey-com

Or use your own label, and send to:

Luksushund ApS / Staey
Langebjerg 3
4000 Roskilde
Denmark

Exchange & Return Fees

• Your first exchange is free.

• Additional exchanges cost €5.

• Returns are subject to a €5 return label fee.

Please remember to include your order number inside the package to help us process your return quickly.

If you have any questions, feel free to reach out to our customer care team – we’re here to help 🐶💬